Set up Clappy rewards for kudos

Create rewards your team can redeem with the claps they receive in Clappy, choose your claim reviewers, and approve or reject each claim in the web dashboard.

SlackUpdated Oct 7, 20264 min read

Rewards let your team spend the claps they've received in Clappy, the BuddiesHR kudos app for Slack. Clappy admins create them in the Rewards tab of the BuddiesHR web dashboard, and claim reviewers approve or reject each claim.

Open the rewards page#

In the BuddiesHR web dashboard, open Clappy, switch to Admin and click the Rewards tab. See find Clappy's admin settings if you're not sure how to get there.

Rewards are shared by your whole workspace: people spend their points balance on them, and the claps they receive add to it.

Add a reward#

Step 1: Click Add reward#

In the Rewards card, click Add reward.

The admin Rewards tab of Clappy, with the Add reward button highlighted

Step 2: Fill out the form#

Field	Rules
`Picture (optional)`	Click `Upload a picture`. JPG, PNG, WebP or GIF up to 2 MB; square pictures work best. Without one, Clappy shows a default picture.
`Reward`	Required. The reward's name, for example "Extra day off".
`Description (optional)`	What people get, and any conditions.
`Cost in claps`	Required, at least 1 clap. 50 by default.

The Add a reward window, with the Cost in claps field highlighted

Step 3: Click Add reward#

Click Add reward at the bottom of the window. The reward appears in the list straight away.

Once at least one reward is available, everyone gets a Rewards tab on their personal dashboard, and a 🎁 View/Claim rewards ↗ button and a Redeemable count in 📈 Your statistics on Clappy's Home tab in Slack. If no reward is available, they're hidden again. See redeem rewards.

Edit or hide a reward#

Edit: click Edit on the reward card, change the fields and click Save changes.
Hide: turn off Available on the reward card. The reward shows a Hidden tag and nobody can claim it anymore. Past claims are kept. Turn Available back on to offer it again.

There's no way to delete a reward: hide it instead.

The admin Rewards tab of Clappy, with the Available switch and the Edit button of a reward highlighted

Choose who reviews claims#

Claim reviewers are notified each time someone claims a reward, and approve or reject the claim. They don't need to be Clappy admins.

Step 1: Pick the reviewers#

In the Claim reviewers card, under the rewards, add or remove people in Choose reviewers.

Step 2: Click Save#

Click Save. People who have left the workspace are removed from the list when you save.

The Claim reviewers section, with the reviewers field and the Save button highlighted

If rewards are available but nobody reviews claims, the Rewards tab opens with a "Nobody reviews reward claims" error and a Choose reviewers button: people can claim rewards, but nobody is told.

What happens when someone claims a reward#

The person clicks Claim for N 👏 in their Rewards tab and confirms. The claps are taken from their balance straight away and set aside.
Each reviewer gets a Slack message, "🎁 New reward claim request 🎁", and an email, with a Review the claim ↗️ button.
The person who claimed gets a "Claim request sent ✅" confirmation.
A reviewer opens the Review claims tab of their personal dashboard and clicks Approve or Reject. When rejecting, they can add a reason.
The person is told the outcome. If it's approved, the reviewer hands over the reward outside BuddiesHR: order the gift card, book the day off, and so on. If it's rejected, the claps go back to their balance.

The Review claims tab, with the Approve and Reject buttons of a pending claim highlighted

Workspace admins and Clappy admins can also approve or reject claims from the Review claims tab, but only reviewers are notified.

While a claim waits, Clappy reminds the reviewers 3, 7 and 14 days after it was made, at 10:00am in your company timezone.

There's no stock limit: the same person can claim the same reward again as long as they have enough claps.