Frequently Asked Questions

In order to change the channel where Billy Birthday posts its celebration messages, you can go into the settings of the bot. In Slack, click on Billy Birthday user > Home > Select another channel.

In order to change the time when Billy Birthday posts its celebration messages, you can go into the settings of the bot. In Slack, click on Billy Birthday user > Home > Select another time.

If you want to change your own birthday, you need to go into Billy Birthday's profile in Slack > Home tab and then you'll be able to edit your birth date.

If you want to change your own work anniversary date, you need to go into Billy Birthday's profile in Slack > Home tab and then you'll be able to edit your work anniversary.

When setting up Billy Birthday you'll have the choice between Entering birth dates manually via a spreadsheet and telling the bot to collect them automatically by asking the users. You can activate/deactivate auto-collect in the settings of each channel where Billy is included.

If you want to set birthdays in bulk, go into the bot's profile in Slack > Home tab then click on Import Birthdays. The spreadsheet template will be sent to you via a Slack message. You can then fill-in this file and then upload it again in the same conversation.

If you want to add celebration messages, please contact us via contact@billybirthday.com.

Billy is free for teams with less than 30 users. It's also free to install for larger teams (no credit card required) because we offer a 30 days free trial. Paid plan depends on the number of users in your workspace, to see how much Billy will cost for your team, please visit our Pricing page. If you're interested in custom integrations or custom features, please contact support@billybirthday.com.

Billy counts the number of active users in the channels where it is included (excluding bots or any inactive accounts and excluding guests users to only take employees into account).

The rate adjusts every time a slack user is removed or added. There is a pro-rata mechanism. So for example, if you spend 1/3 of the month at 180 users and 2/3 of the month at 120, the rate will be: (1/3 * 180 + 2/3*120) * ($_Current_price)

Navigate to Billy's admin panel in your Slack workspace (in the sidebar, click on the app name at the bottom of the screen). You'll find a button called 'View invoices' in 'Billing' section. This is also the place where you can update your billing details.

Navigate to Billy's admin panel in your Slack workspace (in the sidebar, click on the app name at the bottom of the screen). Click on 'About' tab then on 'Configuration' button. You'll find a section called 'Bot User', you can click on 'Edit' in this section. You should now see a modal called 'Edit bot name'.

If you want to install Billy on your Slack workspace but only accessible for a subteam or a specific channel and therefore you see a pricing discrepancy between your usage and our calculations, send us an email at contact@billybirthday.com.